Click & Collect Information

You can check availability of items in your local store online, then place your order and pay. When the store is open, we’ll pick your items straight away and text you as soon as your order is ready to collect – this should be within 5 minutes.

If the item isn’t available in your local store, but we have it in our warehouse, you can arrange a Next Day Collection which will be ready for you to pick up the next business day after 3pm. Also, if you’re in a store and find we don’t have everything you need in stock, we can check local availability, take payment and reserve the items in another Toolstation store of your choice.

To cancel your order before you’ve collected it, please visit the store or Contact Us to arrange a refund. Also, if you haven’t collected your order within 14 days, the items will be put back into stock and you’ll be issued a refund automatically.

Your order will be held at your selected Toolstation store for 14 days.

We’ll keep your order ready for 14 days, before putting it back into stock and giving you a full refund.

Most of our items are available for collection. Items that are available to collect from your chosen store will show a Collection button. We’ll have your order ready in 5 minutes if the store is open. For orders placed outside of store opening hours, you’ll be able to collect your items when it next opens.

If items aren’t in stock at your chosen store, they can be sent there directly from our warehouse. Just choose the Next Day Collection option and your order will be ready for you from 3pm the next business day. Alternatively, if you’re in a store and don’t find what you need, we can check local availability, take payment and reserve the items in another Toolstation store of your choice.

Some items are delivered directly from our suppliers. We don’t stock these items in store, so they are not available for collection – you’ll only be able to choose the Delivery option.

Items currently in stock at your selected Toolstation store are available to collect within 5 minutes of placing your order, until the store closes. If you place your order after the store has closed, you’ll be able to collect it when the store next opens. Use our Store Locator to check for opening times. If you’re in a store and the item you want is not in stock, we can check local availability, take payment and reserve it in another Toolstation store nearby – your order will be ready to collect from your selected store within 5 minutes.

When the item you want is not available at your chosen store, but is in stock in our warehouse, you can order it for Next Business Day collection. We’ll send the item from our warehouse to your selected store, ready for you to collect the next day. Collection dates for Next Business Day Only items will be shown on your order confirmation and, if you’ve supplied us your mobile number, we’ll also text you to let you know when your order is ready to collect.

You’ll receive an order confirmation email or text with your order number on it. Just bring that along to the store when you come to collect your items.

If you’ve ordered an age-restricted item, you could be asked to provide ID like a driving licence, passport or a PASS card, if you appear to be under the age of 25. If you’re unable to show an acceptable ID when asked, that item will be removed from your order and refunded.

Most stores are open from 7am to 8pm Monday to Friday, 7am to 6pm Saturday and 9am to 4pm Sunday. Sometimes those times can change, such as on Bank Holidays, so we always recommend checking our Store Locator before travelling to your local store.