Returns Information

You can return the vast majority of products to a Toolstation store, but there are some exceptions. We are unable to accept in-store returns of any bespoke items that are cut, mixed, personalised or made specifically to your requirements, boilers and boiler parts, used macerators, toilets, dirty water pumps or petrol products.

We are also unable to accept in-store returns for items that have been delivered directly by our suppliers. In these instances, please Contact Us for further advice.

Check your order confirmation email, or the delivery note that comes with your package. If an item has been shipped directly by one of our suppliers, the details can be found here. Still unsure? You can also check the product page on our website or app – the relevant information can be found below the Delivery button.

If your item is faulty and was purchased less than 30 days ago, take it to your nearest store with its original packaging for an exchange or refund – remember to bring your receipt, invoice or order reference number too.

Has the 30-day period passed? We’ll offer a repair or replacement – providing you’ve reported the fault within 12 months of purchase, and it hasn't been caused by general wear and tear. For faulty goods reported after six months, you must be able to show that the fault was present when delivered to you.

If we’re unable to repair or replace the item, we’ll issue a refund. If the item or packaging has been handled excessively, we reserve the right to reduce the amount we refund you. After 12 months, your statutory rights as a consumer will continue to apply.

Can’t get to your nearest store? You can Contact Us to arrange a collection. Postage charges will be refunded once the fault has been accepted.

Please be aware that some products are unable to be returned to a Toolstation store. Check our Returns Information above for more details.

Please contact the manufacturer directly for assistance. The instructions to register and activate the guarantee will have been provided by the manufacturer when you first purchased the product. Need help finding the manufacturer’s contact details? Our list of Supplier Helplines has you covered!

Yes, as long as you've not opened or used it. You can return an item if it’s not faulty – provided it’s within 30 days of purchase (from a store) or within 30 days of delivery (from online orders). Unwanted items must be returned unused, unmarked and sealed in their original packaging, complete with any promotional items or accessories that came with it.

Please be aware that some products are unable to be returned to a Toolstation store. Check our Returns Information above for more details. For any other enquiries about returns, exchanges or refunds, please Contact Us.

Only if you've changed your mind, and it’s an unwanted item. We will charge a collection fee of £9 for the return of any unwanted, unused product. There is no fee for items that are faulty, damaged or sent in error.

If your item was delivered by Evri, then yes you can! You should receive a text message with instructions, but you can also visit https://www.evri.com/return-a-parcel for more details – simply enter ‘Toolstation’ into the search box, and follow the steps to arrange your return.

If your item wasn’t delivered by Evri, just Contact Us and we can arrange a collection for you for a fixed fee of £9. Please remember, not all items can be returned to Toolstation – check our list of exceptions above for further information.

If something goes wrong with your product, we may be able to have it repaired or arrange the delivery of a spare part. Have you tried calling our Supplier Helplines? This can often be the quickest way to resolve the issue without the need for a repair.

For any item displaying a ‘spanner’ icon on the product page, there is a fast and free service offered by our leading suppliers. This service can be arranged in-store or via our Contact Centre – your faulty tool will be repaired and returned to you ready to use. 

Using this service can often be the fastest way to get any problem put right, but be aware that it only covers certain manufacturer faults. If the issue is down to user error or general wear and tear, there may be a cost to you – that’s why we always recommended contacting the supplier first.

Remember, you must register your extended product warranty with the manufacturer within 28 days of purchase! Please follow the manufacturer’s instructions to successfully register your warranty.

Just keep an eye out for a ‘spanner’ icon on the product page – this means that the item is eligible for our fast and free repair service.