Delivery Information

If you’ve placed an order using Next Business Day Delivery before 9pm on Monday to Thursday, or before 5pm on Sunday, your order should reach you by 6pm the next working day. Choosing our Pre-12 delivery will get the order to you before midday on the next business day.

Orders selected for Saturday delivery and placed by 6pm Friday will be delivered the following day before 6pm. Orders selected for Sunday delivery and placed by 4pm Saturday will be delivered the following day before 6pm.

Larger items over 30kg can only be delivered on Monday to Friday. Please allow up to two working days for these deliveries.

All deliveries will require a signature. If you’ve supplied your mobile number, you’ll receive a text message at around 7am on the day of delivery to inform you of an estimated two-hour time slot. Where available, you’ll also receive the name of the driver and a link to live tracking so you can follow your parcel’s progress.

Your order can be delivered to any UK address – it can be sent to your billing address, or an alternative. You can manage your Address Book via your My Account page.

We are unable to deliver to the Republic of Ireland, BFPO or the Channel Islands. Transport regulations also mean some products cannot be delivered to offshore locations – this will be clarified at the time of ordering.

Next Business Day Delivery is FREE when you spend £25 or more. For orders under £25, delivery will be £5. Need your order before midday? Choose the Pre-12 delivery option for £10.

Want your items delivered at the weekend? Saturday or Sunday delivery is available for £10 when you spend less than £25, or for £5 on orders between £25 and £75. Orders over £75 qualify for free delivery on Saturdays or Sundays.

For orders to some addresses in remote areas, especially the Highlands of Scotland or offshore, next day, pre-12 and weekend delivery options are not available. Please allow for an additional 1-2 days to receive your delivery.

If nobody is available to sign for the delivery, our carriers will either leave a card or notify you via email. They may also attempt to leave it with a neighbour, in a safe space or at a nearby Post Office or depot. If this isn’t appropriate, they will attempt to redeliver the following day. Your card or email (or the carrier’s tracking website) will detail what other delivery options are available to you.

If your order has already been placed, the delivery address can no longer be changed. Please contact the carrier if you’d like to edit your address or safe space details in-flight. Restrictions and additional charges may apply.

You can enter a new delivery address while you are placing an order, or you can add additional addresses if you have a Toolstation account. To add an address, go to My Account, select Address Book and click on the Add New Address button.

Some carriers offer additional redelivery options after the first delivery attempt has failed. If your order is being delivered by Parcelforce, check their tracking website for information on requesting redelivery on a Saturday, to a nearby Post Office or to a different address.

Please be aware this is a service offered by Parcelforce – additional payments for redelivery must be made to them and NOT to Toolstation.

We want to ensure your order is delivered quickly and safely, so we have given careful consideration to the carriers we use to fulfil them. Our chosen partners are Parcelforce, Evri, DX and Royal Mail.

Items delivered direct from our suppliers will be delivered by the supplier's chosen carrier. This will vary depending on the supplier processing your order. Delivery details will be confirmed to you by email or by phone.

When your order has been dispatched, you’ll receive an email with the courier details and your tracking number. This can be used to track your order via www.parcelforce.com, www.evri.com or www.dxdelivery.com depending on the courier listed in the email. Please Contact Us with any further delivery enquiries.

Items delivered directly from our supplier cannot be tracked using this method. Where possible, suppliers will update you with delivery information either by email, phone call or text message.

In the unfortunate situation that your items are delivered damaged, please call us as soon as possible on 0330 333 3303 with your order number ready.

You can check the product page on our website or app – the relevant information can be found below the Delivery button. If you've already placed or received your order, check your order confirmation email or the delivery note that comes with your package. If an item has been shipped directly by one of our suppliers, the details can be found here.

We are currently unable to deliver outside of mainland UK from Toolstation.com. For deliveries outside of the UK, please visit:

• Toolstation France
• Toolstation Netherlands
• Toolstation Belgium